Privacy Policy

For the purpose of making an enquiry, our website may collect the following information:

• Your name and appropriate contact information including email address, address, preferences and interests.

• Other information relevant to surveys and/or offers may also be requested.

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How we use your personal data

We are committed to protecting your personal data. The only data we collect about our service users is from the client,  parents/carers and other professionals involved in the client’s care.

We will use the client’s sensitive personal data (that is data relating to the speech, language and communication needs, assessment and intervention provided to the client) for the purposes of providing our services to you or if we need to comply with a legal obligation.

We will use non-sensitive personal data to register new clients, manage payment (where appropriate), manage our relationship with you and send you details of our goods and services.

Our legal grounds for processing your data are for performance of a contract, complying with a legal obligation and when necessary for our legitimate interests to develop our products/services and grow our business.

We will not share your details with third parties for marketing purposes except with your express consent.

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We do not send your personal data outside the EEA. 

We will store your data only as long as is required to process your enquiry or provide the services that you have requested.

Your rights in relation to your personal data

Under certain circumstances, by law you have the right to:

• Request access to your personal data.

• Request correction of incomplete or inaccurate personal data we hold about you.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request the restriction of processing of your personal data.

• Withdraw your consent to the processing of your personal data

 

If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint. The ICO may be contacted at:

Online:                 www.ico.org.uk

Post:                     Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone:         0303 123 1113 (local rate) or 01625 545745 (national rate)

I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you. It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing at stephanie@talkingstepsslt.co.uk

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External links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  Casenotes are kept in a locked filing cabinet onsite and information on a personal computer is password protected. 

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 DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our service users (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being service users for tax purposes and case notes until the child is 25 years of age. In some circumstances you can ask us to delete your data: see below for further information.

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Talking Steps is fully compliant with GDPR and service users can access their data by making a written request to the data controller at the company address/email. Service users have to the right to have inaccurate data amended within the guidelines set out by GDPR. Service users may withdraw consent at any time in writing to stephanie@talkingstepsslt.co.uk

 

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email me at stephanie@talkingstepsslt.co.uk

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Stephanie Cross -Talking Steps Independent Speech and Language Therapy

 ICO Registration number: ZA170918